Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During peak seasons or sales, processing times may be slightly longer.
Shipping Rates & Delivery Estimates We offer shipping within Saudi Arabia and internationally. Shipping charges are calculated at checkout based on your location and order weight.
- Domestic (Saudi Arabia): 2–5 business days
- GCC Countries: 5–10 business days
- International: 10–20 business days
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our carrier's website.
Customs & Import Duties For international orders, customs fees, import duties, and taxes may apply and are the responsibility of the customer. We are not responsible for delays caused by customs.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your email address]. We will work with the carrier to resolve the issue as quickly as possible.
Address Accuracy Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders shipped to an incorrect address provided by the customer.